Nextiva Call Center is a cloud-based solution that provides a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. We allow call center agents to be located in an office or even from the convenience of their home. We also allow you to run reports immediately and view real-time performance details on agents and call queues, including key performance indicators such as average wait time. Our solution offers VoIP and CRM integrations, which allow you to connect Nextiva's cloud call center software to your favorite apps. With Nextiva's award-winning customer service, you can get 24/7 access to customer support and and self-service options with a VoIP call center system.

Unified Communications (UC) integrates many communications such as phone, chat, and video conferencing. It enhances productivity and provides ways to interact across different communication channels. Unified Communications as a Service streamlines communication solutions across the enterprise. It provides real-time video conferencing, chats, SMS, and even contact center capabilities. Since UCaaS works over the internet, you don’t need any extra VoIP hardware to serve customers. UCaaS providers are responsible for security, backend configuration, and telephony functions.