Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. We help customer service centers and help desks deliver prompt, accurate, and highly personalized responses to their customers over a variety of touchpoints, including voice, web chat, text, and of course video—every time, the first time. Intelligent routing and virtual agents reduce call load, improve agent productivity, and guide your customers to faster resolution 24/7.

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Nextiva Call Center is a cloud-based solution that provides a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. We allow call center agents to be located in an office or even from the convenience of their home. We also allow you to run reports immediately and view real-time performance details on agents and call queues, including key performance indicators such as average wait time. Our solution offers VoIP and CRM integrations, which allow you to connect Nextiva's cloud call center software to your favorite apps. With Nextiva's award-winning customer service, you can get 24/7 access to customer support and and self-service options with a VoIP call center system.