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This intelligent suite of features is designed to empower contact centers for success. It enables seamless communication across various channels such as voice, email, and chat through a unified platform. By unifying communications, it facilitates collaboration among agents, managers, and subject matter experts. Additionally, it offers cloud-based solutions for centralized management of various contact center functionalities like ACD, IVR, WFO, outbound campaigns, and CRM integrations. With performance analytics, it provides insights into agent and customer behaviors, helping businesses understand the key drivers of their operations.